FAQs
What does shipping cost ?
Shipping is included in the overall cost of the urn.
Will I be charged taxes ?
You will only be charged taxes if you live in the European Union.
Are there lining options ?
We offer a choice of lining in two colours. Green and Wine. Please contact us for further details
How do I maintain the urn ?
Clean the brass plaque with a brass polishing cloth when needed and buff the timber with a soft cloth.
How long does shipping take ?
United Kingdom: 2 – 5 business working days pending customs clearance.
Mainland Europe: 3 – 5 business working days pending customs clearance.
Ireland: 2 – 5 business working days.
United States: 3 – 7 business working days pending customs clearance.
Canada: 3 – 7 business working days pending customs clearance.
Australia: 6 – 10 business working days pending customs clearance.
All other areas please contact us for transport costs.
When will I receive my urn ?
The urns are hand made on a craft basis. They take approximately four days to make and delivery times are as above. Please allow two weeks from date of purchase.
What about engraving my urn ?
The size of the brass plaques that we use limits us to the amount of engraving that we can put on them. This is an example of a 100mm x 75mm brass plaque with an inscription. If you require more engraving we can increase the plaque size to 125mm x 100mm. We feel that any larger size plaque than this is not in proportion to the urn. If you require a larger plaque than this please notify us and we will accommodate your request.
Sample of a plaque – (this is not the exact size)
